Microsoft Teams vs. Zoom Phone: Which VoIP Solution is Best for Your Business?
When comparing Microsoft Teams and Zoom Workplace, discover how our best-in-class platform with AI Companion capabilities can transform team collaboration, reduce costs, and enhance the experience for employees and customers.
Organizations need a seamless collaboration platform that works for employees and administrators, boosting engagement, productivity, and connection.
A side-by-side comparison of Microsoft Teams vs. Zoom Workplace
Microsoft Teams and Zoom Workplace both offer solutions that enable communication and collaboration, but only Zoom Workplace provides AI Companion capabilities at no additional cost and built-in features for optimizing your flexible work experience.
| Zoom Workplace | Microsoft Teams | |
AI capabilities | ||
| Included at no additional cost Zoom AI Companion is included at no additional cost with the paid services in Zoom user accounts.* | Add-on cost Microsoft 365 Copilot is available as an add-on at $30/user/month. | |
Team Chat | ||
| Robust organization Powerful search function and the ability to organize chats and channels in a folder, external chatting | Limited organization Does not offer the ability to create folders to organize chats or channels. The ability to create ‘Teams’ requires building a new chat group. | |
| Consistent threading experience Threaded conversations on channels, 1:1 chat messages, in-meeting chat, and continuous meeting chat | Inconsistent experience No support for threads in a 1:1 or group chat. Threads are only supported in ‘Teams’ channel messages | |
| Agile innovation Innovative features like the ability to share emails to chat, schedule and host channel meetings, share AI Companion-powered meeting summaries to chat, and set a reminder to respond to messages later | Limited feature set No support to set reminders to respond to chat or channel messages. | |
| Seamless integration and robust extensibility Wide selection of third-party apps for enhanced collaboration including business applications and file and document collaboration | Focused on Microsoft integrations No ability to integrate with Google Drive or Google Docs, hindering cross-platform document sharing and collaboration. | |
Meetings | ||
| Included security features End-to-end encryption options for large meetings are included at no additional cost. | Added costs for limited capabilities End-to-end encryption requires Premium licensing and is limited to smaller meetings. | |
| Simple meeting setup Scheduling integrated into various calendaring platforms with practical attendee management controls. | Inconsistent controls Complex identification and management of participant types and available meeting options can delay the start of meetings. | |
| Flexible media routing Customization of network communication paths and bridging with Zoom Node. | No hybrid topologies Lack of on-premises meeting nodes can impact bandwidth, introduce delay, and create bottlenecks. | |
Phone | ||
| Centralized and flexible management A single portal for all administration tasks from license assignment to feature enablement. | Disparate and complex administration Multiple management portals and command shell interaction and familiarity required for even basic deployment steps. | |
| Automated device provisioning Remote deployment capabilities and management for the remote workforce. | Manual intervention required Device deployment cannot be completely automated and requires some manual configuration by on-site personnel. | |
| Simple to use advanced call handling capabilities Traditional PBX capabilities supported in the cloud and next-gen AI-based features included. | Limited call handling capabilities Basic features suitable for general workers and specialized needs often require third-party solutions. | |
| Retain legacy device capabilities Retain your devices with traditional SIP capabilities. | May require device replacement Loss of legacy device functionality can lead to expensive hardware upgrades. | |
| SMS support Text and group SMS support across multiple clients to phone numbers, call queues, and even auto receptionists. | No native SMS support Only available via third-party services. | |
Employee Intranet | ||
| No strain on IT resources A turnkey intranet that is easy to implement and maintain, saving IT time and money. | Costly and time-consuming Custom-built intranets like Microsoft Sharepoint and Viva are clunky and costly to maintain, resulting in a strain on IT budgets and resources. | |
| Streamlined internal comms Workvivo is one app, in every employee’s pocket to reach, connect, and meaningfully engage everyone from the office to the frontline. | Noisy, ineffective comms Microsoft Viva is clunky and disjointed — no clear central hub of information and low adoption means your critical comms can be missed. | |
| Superior UX where adoption comes naturally Employees actually like using Workvivo because of its consumer-grade UX and mobile-first design, boosting high adoption rates and seamless usability. | Confusing UX that requires training Unadopted tech can result in siloed information, reduced collaboration between teams, and hindered knowledge sharing. | |
Rooms | ||
| Zero-touch provisioning True remote deployment and management capabilities can even complement device manufacturers’ native management platforms. | Limited deployment automation Microsoft Teams Rooms can require manual deployment procedures alongside complex and sometimes conflicting deployment options. | |
Digital Signage | ||
| Embedded digital signage Display content with Zoom Rooms in meeting spaces and kiosks using embedded functionality at no additional cost. | Basic support in roadmap Basic signage functionality will be supported on Teams Rooms on Windows and require third-party solutions for enhanced content management capabilities. | |
Workspace Reservation | ||
| High-level booking experience Reserve flexible workspaces using floor plans and AI-driven suggestions with Workspace Reservation. | Limited booking experience Microsoft Places is currently in public preview. Space booking and schedule management capabilities limited to individuals within the Microsoft 365 tenant. | |
Webinars & Events | ||
| Event & webinar custom branding Webinar branding capabilities included with Zoom Webinar, Session & Event plans, event branding options available. | Branding limited to webinars Teams Premium license required to unlock advanced branding options. | |
| AI-enhanced events experience Zoom Events with AI Companion helps save time on event setup and helps generate event content with smart compose, image generation, and more. | Limited AI capabilities No AI capabilities to help with event setup and content generation. Limited Copilot experience for Town Halls. | |
| Host single-session and multi-session events Host single-session and multi-day, multi-track events; set up ticketing and advanced registration with Zoom Sessions & Zoom Events. | No support for multi-session events Host single-session events with no ticketing and only Webinars support for basic registration options. | |
| Multiple network optimization solutions Flexible bandwidth management options for a variety of attendees in large sessions with Zoom Mesh. | Limited bandwidth management No on-premises bridges or relays are available and eCDN functionality is limited to only Teams users in the same tenant. | |
| Rich attendee interactions Native polling, surveys, and the ability for attendees to connect to each other in and out of events. | Limited audience engagement Separate app workflow for polling and surveys, no community for attendees to connect post-event. | |
Integrations | ||
| Integrate with over 2,600 business applications including Microsoft, Google, ServiceNow, and more | 2,300 integrations to Microsoft and third-party applications |
Why choose Zoom Workplace?
Zoom Workplace is an all-in-one solution that brings together video conferencing, VoIP phone services, team chat, webinars, and collaboration tools in a single platform. But what makes it the best choice for businesses? Let’s find out.
All-in-One Communication Platform
With Zoom Workplace, you no longer need multiple applications for meetings, calls, and team collaboration. It includes:
✅ Zoom Meetings – High-quality video conferencing with AI enhancements
✅ Zoom Phone – A cloud-based VoIP system for seamless business calls
✅The Zoom Chat – Instant messaging and file sharing for team collaboration
Zoom Whiteboard – Interactive brainstorming and project management
✅ Zoom Webinars – Professional virtual event hosting
This unified platform simplifies workflows and enhances productivity.
Superior Video and Audio Quality
Zoom is known for its HD video and crystal-clear audio, making virtual meetings more professional and engaging. With AI-powered noise cancellation and auto-framing, Zoom Workplace delivers an outstanding audio-visual experience for businesses.
Seamless Integration with Business Tools
Zoom Workplace integrates with popular productivity apps and CRMs, including:
- Microsoft 365 & Google Workspace – Sync meetings, emails, and calendars
- Salesforce & HubSpot – Enhance customer relationship management
- Slack & Microsoft Teams – Connect chats and video calls
- Asana & Trello – Simplify project management
This ensures that your team can work without switching between multiple apps.
Reliable Cloud-Based VoIP Phone System
With Zoom Phone, businesses can replace traditional landlines with a powerful VoIP (Voice over Internet Protocol) system that offers:
HD voice calls with call forwarding and routing
Voicemail transcription and detailed call analytics
Global PSTN connectivity for making and receiving calls worldwide
Support for desk phones, mobile apps, and softphones
This cloud-based VoIP solution is cost-effective and easy to scale for businesses of all sizes.
Enterprise-Grade Security and Compliance
Security is a top priority for businesses, and Zoom Workplace provides:
End-to-end encryption for video calls and VoIP communications
Multi-factor authentication (MFA) for enhanced security
Compliance with GDPR, HIPAA, and ISO 27001
This ensures that your company’s communication remains private and secure.
Scalability for Any Business Size
Whether you’re a small startup or a large enterprise, Zoom Workplace offers:
Flexible pricing plans to match your budget
Customizable features to fit your communication needs
Cloud-based deployment for quick and hassle-free setup
This makes Zoom Workplace an ideal choice for growing businesses.
Cost-Effective and Easy to Use
Lower costs compared to traditional phone systems
User-friendly interface for quick adoption with minimal training
No complex hardware installation – just sign up and start using
Zoom Workplace vs. Other Business Communication Tools
| Feature | Zoom Workplace | Microsoft Teams | Google Meet |
|---|---|---|---|
| Video Meetings | ✅ Yes | ✅ Yes | ✅ Yes |
| VoIP Phone System | ✅ Yes | ✅ Yes | ❌ No |
| Chat & Messaging | ✅ Yes | ✅ Yes | ✅ Yes |
| Webinars & Events | ✅ Yes | ❌ No | ❌ No |
| Security & Compliance | ✅ Yes | ✅ Yes | ✅ Yes |
💡 Bottom Line: If you need VoIP calling, webinars, and enterprise security, Zoom Workplace is the best choice!
How to Get Started with Zoom Workplace
Step 1: Choose a Zoom Workplace plan that fits your business.
Step 2: Set up VoIP phone numbers and team collaboration tools.
✔ Step 3: Integrate with your existing business software.
Step 4: Train your employees for seamless adoption.
✔ Step 5: Start using Zoom Workplace for meetings, calls, and collaboration!
👉 Need help setting up Zoom Workplace for your business? Contact TechyShop Kenya today!
Final Thoughts: Is Zoom Workplace Right for Your Business?
If your business needs an all-in-one VoIP and communication platform with video conferencing, cloud-based calling, and team collaboration tools, then Zoom Workplace is the perfect solution.
At TechyShop Kenya, we provide expert guidance and setup for Zoom Workplace and other VoIP solutions. Let us help you integrate the best communication system for your business!
📞 Call us today or visit TechyShop Kenya to get started.
